Toledo >Atlas Bridal Shop
Will Never Buy Anything From Here Again..
First of all, did not receive pleasant customer service from the moment I walked through the door. They told my friend to throw away her drink before they even said, "Hello." While I understand their need for you to not have beverages in the store, that is not starting on the right foot. At least take 2 seconds to say hello first.
Second, their "Cash and Carry" policy is crap! You get a discount but they will NOT store, press, or ALTER your gowns. So you immediately have to go to another places to help you out (read on and you will need the help).
Third, I tried on a bridesmaid dress and it fit perfectly but the lady insisted that I needed a bigger size because of a small pucker at the bottom of the zipper. I insisted that I wanted that size (as I wasn't wearing spanx at the time of try on). She had attitude with me and reminded quite rudely that there were no returns/exchanges on our gowns and that I must get the bigger size. So, she's the professional, I take her advice (all this before I learn they won't alter my gown).
When I received my gown, it was so big on top that I couldn't even tell it was zipped. I took it to get altered at a neighborhood alteration store. I told the alterations lady my experience. What did I learn from her? That I am paying too much money to get this complicated dress taken in, when they could've ordered the other size and she could have let it out that little tiny bit so there wasn't a pucker...and I would've saved $40!
If I am ever asked to be in another bridal party, I will ask if they plan on going to Atlas Bridal first. If they say, "Yes," I will have to refer them to anyone else...
Great selection!! Knowledgable!!. I JUST GOT MARRIED 2 WEEKS AGO AND HAD AN AMAZING DAY-SO MANY COMPLIMENTS ON MY GORGEOUS MAGGIE SOETTERO GOWN! ATLAS HAD SOOOO MANY DRESSES 2 CHOOSE FROM AND I LOVED MY CONSULTANT DEE! SHE HELPED ME FIND THE DRESS OF MY DREAMS! SHE KNEW A LOT ABOUT THE DESIGNERS AND WHAT STYLES WERE IN STOCK AND WOULD FLATTER ME! I READ THE OTHER REVIEWS AND WAS NERVOUS BUT I HAD SUCH A GREAT EXPERIENCE! THEY ARE A BUSY SHOP SO MAKE AN APPOINTMENT ITS SO WORTH IT! I GOT ALL MY ACCESSORIES THERE FOR REALLY GOOD PRICE TOO!
RUINED MY BRIDAL GOWN EXPERIENCE. I went to Atlas Bridal with high hopes of finding the bridal gown of my dreams. My experience with this store was beyond horrible; in one word horrific. The wrong dress size was ordered, I was told that nothing could or would be done. We were treated horribly by their alterations department, and verbally attacked. I was left with a dress that didn't fit, and shattered dreams. Please, please avoid this bridal gown store, it isn't worth your time or trouble. Please note: the one star rating is only because I couldn't post without a rating. If I could there would be no starts.
Skip the hassles! Avoid it if possible!. We got our bride's maids dresses from Atlas and we had nothing but problems from the start. We were told our dresses would be in at a certain date but then it was changed to a couple of months later then they said. When the dresses did finally come in, the tops were the wrong colors and one dress was the wrong size by 4 sizes. Then they dyed our shoes without all the bride's maids trying them on first when they told us they wouldn't do that until they tried them on. Not only did they dye them but they dyed them the wrong color and they told the bride it was the maid of honor that told them to go ahead with the dying. I was the maid of honor and I never gave them permission to dye anyone's shoes. So they make things up to cover their butts and drag your wedding party into their lies. If you do go there make sure you get everything in writing, record them or take someone with you everytime so they can't accuse you of saying something you didn't .
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