Toledo >Darla & Co. Hair Salon & Day Spa
Bad Customer Relations, Owner does not keep her word!. If I could give this salon a big fat "Zero", I would. For my birthday, my daughter bought me a $100 gift certificate to get my hair done by Cassidy, who has been doing my hair for quite some time. I am retired and on a fixed income. I called to make an appointment and was told Cassidy no longer works here. I did not want to go to another hairdresser because I just trusted Cassidy. My daughter called and talked to Darla, the salon owner, on November 16, 2010 and explained that I do not get my nails done or need any other services and would like to get a refund. Darla told my daughter that although there was a sign posted as to no refunds, she would make a one time exception and refund my $100. I was to call first to make sure she had the cash on hand. On November 27, 2010, my daughter called and asked Darla if it was okay for me to come by and get the refund. At that time Darla responded quite abruptly, I talked to someone and I am not going to refund the $100. On 11/16/10 Darla agreed to refund the money, then on 11/27/10, Darla backed out on her agreement. BAD BUSINESS PRACTICES - SHE CANNOT BE TRUSTED!
Best Salon Day Spa in the area. First I must tell you they have moved to 6060 Teletowne Dr., Toledo, Oh 43612 @ old Northtown Mall next to Super Fitness Health Spa. Their new phone # is 419-476-4761. I have been going to Darla N Co., now called Darla N Co Salon & Day Spa since its conception of 9 yrs. ago. Of course it started at their 1st place on Tremainsville Rd.. It's a great place with friendly people, beautiful salon and relaxing atmosphere and very good service. 3 of the girls have been with Darla since the beginning. They are trained professionists in their fields, as they all are. They are great at hair color, so if you need a foil, highlight or just colored ,this is the place to go to. Or just a hair cut and shampoo is relaxing. I about fall asleep getting my head washed. You can get facials, massages, etc. and their clients keep coming back for more. Their nail techs are the best also. Good conversation comes with it too. . You can get a pedicure in the best massage chair and they know what they're doing! And they do sell retail products also. Please do go and see for yourself and enjoy !
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