Toledo >Backstage-David Broadway Salon
Does not care about clients. I used to be such a loyal client of the salon but lately ive noticed alot of cons. First off they swtiched color products and my haircolor has never been the same. Its so dry and unhealthy. Second they never once offer anything to loyal clients until they are ready to go else where then they are concerned about me?! or my money?! I love my girl who does my hair there but i can not stand the son of the owner for one and the upkeep of the salon has gone to crap!
The Ultimate Salon Disaster.... I took my 16-year-old daughter to Backstage this past weekend to have her hair colored and styled before returning to school. It was a disaster from the start. I did show up 15 minutes late, but waited as long for the colorist to take my daughter back to start her hair, she proceeded to rudely tell my daughter she could not do her color because she had been late and it was too complicated for the time she had, another colorist took over and the manager, Jennifer, came and spoke with me and apologized profusely. I accepted responsibility for being late and suggested the colorist not be so harsh when talking to customers. After coloring they left my daughter over a wash basin for 80 minutes while the stylist she was supposed to see took her next appointment. We had to ask someone to go find someone to do my daughters hair. Again Jennifer asked me how things were going and I told her, she apologized saying they were short handed and if she had known it would take so long she would have gotten someone else to cut my daughters hair. She was very sorry and said the days services were free and she could not apologize enough. She said she was sending Darren Broadway over to speak with me. He did talk to me and spent 3o minutes trying to justify everything that had happened that day. 1.) We were late and that caused the colorist to be unable to do the color (no mention of rudeness) 2.My daughters hair was so damaged (she had only ever dyed her hair once before and it was a semi-permanent black color)that is why they left her treatment on for so long.(no mention that nobody ever checked on her) 3) We were charged $205.00 for the day Darren justified this since he gave us a $50.00 gift certificate. After five hours of this foolishness and Darren's condescending attitude all I wanted to do was to get out of there!! I do not think this behavior is the exception to the rule since there was another customer at the front desk visibly upset about the rudeness of her stylist.
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